I have been with Smugmug for a couple of years now, and I tell you, I have NEVER, EVER, had one bad experience with you guys, and it scares me that each time I contact you guys, I fall more in love with Smugmug!!! I LOVE LOVE LOVE Smugmug and your customer service is TOPS….please please never change. Your prices are reasonable and I can’t say enough good things about my Smugmug group….for REAL! Good customer service is a very rare find….but Smugmug far exceeds “good”…your Great customer service is one I model my business after and it is truly non-existent nowadays….so I send a big THANK YOU to you personally for helping me and also to the whole Smug family…Thank You for helping me make my dream a reality!!! Kathy Chappelle
Just wanted to let you know that I am very pleased with the tools you offer to creating beautiful sites for our photography. I'm looking forward to doing more exploring here. I also ordered a print last week and received it today -- beautifully done and very quick. Thanks for great customer service. That means a lot to me and my business. Cheryl McDonald
Dear SmugMug friends, First, we want to thank our friends Steve and Mitch for introducing us to your incredible site. We are able to share our fun travel experiences with our family and friends by having them perform just a couple of quick clicks on your website; not like other sites where you have to follow a dozen of steps (and passwords) before getting to the pictures. We are also very pleased that you continue to update your site and make it easier to load pictures very quickly. Plus, we appreciate your help desk a.k.a. "SmugMug Heroes"....yes, they are our heroes when they answer our questions very quickly and reply with simple instructions. We know that our annual renewal is coming up in November and we will be very pleased to continue using your services! Sincerely, Maria and Jim Cameron
I just wanted to tell the Smugmug Team how impressed I am with the new Set Prices feature. It is much better than the old version. It is smooth, comprehensive, and easy to use. Innovations like this are what makes me thrilled to continue to work with Smugmug--I am proud and happy to have my website hosted with you. At Smugmug, you do not sit back once you have finished Version 1.0--you continue to improve and redesign, always perfecting your website in an energetic and thoughtful fashion. I will definitely be staying with Smugmug for many years to come. Keep up the good work, Samuel Cohen
Dear SmugMug: I'd like to compliment you on such an amazing site. I'm not overstating things when I say I've been searching for almost a year for a gallery program (either software or web-based) that's easier than the one I'm currently using on my site. As I'm an artist who's constantly updating her galleries, my old software (Arles) was just too unwieldy, and SmugMug is precisely what I've been looking for. I don't usually write testimonial emails like this, but seriously, I've looked far and wide for a sane, simple, beautiful gallery program. It's amazing it took this long to find one like SmugMug. With gratitude, Mary Ann Farley
Hi, I am an 80 yr. old grandmother who joined smugmug a few years ago, close to when you started up. At that time I had acquired a digital camera, and found "Smugmug" on the Internet, which meant we could easily show our family photos to relatives in the West of the US and Canada. I quickly introduced my two brothers and one of our sons to this great service. Tonight I watched the Quicktime movie of the interview Don MacAskill did on the Scoble Show.....what a wonderful family! And I learned something! I had never thought of looking at our pictures on Smugmug on our 46" HDTV through my MacBook. That is certainly the best way to see the photos! My husband and I get so much pleasure looking at our summer flower and cottage galleries when there is a blizzard outside, as there is now. Maybe someday I'll try to afford an upgrade to put my little movies on Smugmug too. So I wish you all great future success in all your endeavors with Smugmug. It is such a wonderful way for families to share memories. Sincerely, Ruth Sprott
There can't possibly be that many decent employees in one business. I became a member today after the 14 day ( then extended 4 days) trial period. I had a few mega confusions due to.....well, let's just call it attention span issues. These confusions were all taken care of (and I'm sure I'll have more) by the staff at smugmug. The first time I received an email response from one of my questions I was floored by the personable (as in "not a robot" who couldn't care less) response. I thought I just happen to get a "nice employee". But then I had several other email questions answered and they were all answered by human beings too!! I think there's just one nice person there with a dozen or so aliases, come on admit it! There can't possibly be that many decent employees in one business. Thanks for all your help! Ken Aitchison
I don't often *gush* like this (never actually!), but this morning as I was looking over my SmugMug albums and seeing all those great pics of my family and marveling at how I've been able to keep my parents up-to-date on their grandkids' meteoric growth and development (we live on the other side of the world) using SmugMug, I thought to myself "Wow, I really do love my SmugMug". And it's true.
You've created something quite incredible, which is a big feat. But what is an even bigger feat is that you maintain it and grow it with style, service, and nice portion of wit, too. All without selling out, which of course would immediately diminish the style, service, and most likely the wit, too.
Anyway, just wanted to say thanks and keep up the great work.
Really satisfied customer,
Jim Ragle
I can't say enough about how AWESOME SMUGMUG is! I was using another site to host my galleries, and my clients found the site to be very difficult to navigate. Everyone compliments me on how great "your" site is, and now I'm starting to see sales! Thank you for making it so easy, most of my client don't even realize that they are taken from my site to SmugMug, it's seamless. I love how I am able to customize each gallery. And not that I want you to raise prices, but was paying monthly what I paid for my first Year with SmugMug. Keep up the Incredible Work. Matthew J. Siegelbaum
I have three words for you on my prints...OH MY GOSH! They are the most awesome prints I have ever had developed!
I just cannot believe I stayed with Sony Imagestation all of these years with their so-so prints, not to mention their so-so web site, without ever knowing about you. What I thought would be a disaster with their closing down, turned out to be the BEST thing that ever happened with my photography needs.
I will be a loyal customer for years to come!
Kindest regards,
Tom Edler
p.s. By the way, your customer service is absolutely THE BEST!
SmugMug is the greatest! On April 17, 2007, I witnessed a river rescue in northern California as I was driving from San Francisco to Seattle. That night I was able to download the photos to SmugMug with my laptop at a nearby motel and e-mail the rescue workers with the SmugMug link. The captions helped me explain the rescue. The e-mails I've since received include a man whose son is with the US Coast Guard, which was involved in the helicopter rescue. His son had forwarded him the link so that he could see the impressive work involved in the rescue. The SmugMug feature I like best is that people can download the photos at full resolution. C. Anstett
Went to a soccer game to shoot action shots. A mom was there with photos that she ordered from Me(SmugMug). She was passing them around and showing all the parents. The packaging looked very professional. The photos were A++ 100% beautiful quality. I don't always get to see the final result but this makes me feel very comfortable that the processing part of this business is dead on target with the QUALITY. This is just a little feedback to let you all know that I for one am a very satisfied customer. The Web, Customer support, Payroll, Processing at Smugmug are all top Quality. Roy Pino P.S. Please don't ever sell this company and if you go public I want to own a few shares.
Parents all over the world swear by SmugMug! The American School in Switzerland
Thanx for the unbelievably fast but expected reply, you guys are spoiling me! Why doesn’t the entire world use SmugMug? They don’t know what they are missing! The Bridgemen Tribute Site
Hi, I'd just like to say that SmugMug is the best photo sharing site I've seen!! I have quite a few different accounts for photo sharing, and none of them compare to SmugMug! I really like the galleries; they are clean, simple, and organized.
Although I was skeptical at first, mainly because of the price, I felt like it wasn't going to be worth it. But once I signed up for the free trial and started uploading pictures, created my albums, and chose my own gallery look, I enjoyed it and wanted to keep it! So I think it's worth it to purchase a plan yearly.
I'm really glad I finally gave you guys a chance with my photos. Thanks a lot SmugMug!
SmugMug Fan, Mavourneen
SmugMug absolutely rules! My 28 referrals* have already earned me $280 in credits. I hope to keep signing up new people so that SmugMug can flourish as a business with the same philosophy you have today and I never have to move my photos anywhere else. This has got to be one of the best web based services of any type. Unlimited photos, unlimited albums and no limits on photo sizes make your service worth every penny I paid for it. I hope you never change the unlimited policy. :-) Rajiv Pant *UPDATE: Rajiv now has over 100 referrals.
If you ever need personal testimonials....sign me up...I am so glad I discovered your site....prompts me to take better, more interesting pictures....my little fan clubs get mad if I skip a weekend or event! I think everything about SmugMug is great and love the changes that are constantly going on. I could go on and on....I am so glad I picked smugmug out of the other photo sites. Thank you, love the site... Chrissy G.
I just wanted to let you know how great your program is. My dad told me about SmugMug and I immediately signed up for it. I truly appreciate your patience and attitude with my Dad. He is 77 and loves his computer. He is always trying new things with it but does become frustrated sometimes as the technical aspects seem a little overwhelming. Very few people and even fewer technical support sites are as helpful as you have been. I will recommend SmugMug to everyone! Thanks Again, Hilary Cathcart
At this Thanksgiving time I just want you to know how much I enjoy and appreciate my SmugMug photo site. I receive many good comments from others who view the site and I just want you to know I appreciate the great service you are offering. I have no complaints or questions, just a big thank you. Happy Thanksgiving Day. Father Kenneth Reichert
Congratulations on a great product and service. I heard about SM from the Sony Forum on dpreview.com and I couldn't be happier. While there is no shortage of photo hosts, yours nailed all the subtleties for me. It is close to perfect. I have been telling everyone I know about the service, and I am confident they will start to join once they all "leap into the 90's" and get more into digital photography! Thanks again, Vance Macdonald
You deserve ALL your exposure, because you are doing a great job with your site!!!!!! Keep up the great work and thank you for being so open-minded in your quest to improve on your model. Through feedback from myself and many others you have obviously been listening to all along. I would highly recommend you start a "testimonials" page on the site..... There are those who really do take them seriously and you can link the participant's site to the testimonial..... further solidifying and legitimizing the testimonial. :-) Mark Javer 360photostock
I swear, SmugMug is now like a new religion with me, my fellow teachers, and some of my friends! You guys/gals ROCK! My teachers are all excited about it, because of the one click photo upload, pics I take in the morning of an event are posted by lunch! Thanks again for your great customer service, it really does make a difference! And if nothing else, that's worth $29.00 a year! LOL Cheers! gwyneth
Last week I signed up (with some skepticism) for your free trial and I must confess that I am now addicted. You have provided the forum and answer for my wife and myself! She shoots film, I shoot digital. We usually have her film shots processed to digital, but until now we have not had a common (or easy) way to consolidate our trip and family galleries. Since our families are scattered across the globe, it is wonderful for us to be able to share images this way. Our heartfelt thanks, Eric and Melissa Keller
I've done Yahoo, MSN, Webshots and a dozen or more that have come and gone. I've also used all of the photoprinting places that matter. For some reason I never ran across you guys until just recently. Just writing to say that I'm super impressed with SmugMug. Navigation, choice of presentations, uploading, ease of adding captions, you name it. Really a cut above anything I've seen (and I've seen them all). One thing in particular that really hits me is the quality of the reduced size pictures that you display. As you well know, often an original that's resized for screen display loses a fair amount of quality. Not at SmugMug; your software has the right algorithm for sure. Thanks for providing such a quality service. Art Hill
