I have been with Smugmug for a couple of years now, and I tell you, I have NEVER, EVER, had one bad experience with you guys, and it scares me that each time I contact you guys, I fall more in love with Smugmug!!! I LOVE LOVE LOVE Smugmug and your customer service is TOPS….please please never change.
Your prices are reasonable and I can’t say enough good things about my Smugmug group….for REAL! Good customer service is a very rare find….but Smugmug far exceeds “good”…your Great customer service is one I model my business after and it is truly non-existent nowadays….so I send a big THANK YOU to you personally for helping me and also to the whole Smug family…Thank You for helping me make my dream a reality!!!
Just wanted to let you know that I am very pleased with the tools you offer to creating beautiful sites for our photography. I'm looking forward to doing more exploring here.
I also ordered a print last week and received it today -- beautifully done and very quick.
Thanks for great customer service. That means a lot to me and my business.
Dear SmugMug friends,
First, we want to thank our friends Steve and Mitch for introducing us to your incredible site.
We are able to share our fun travel experiences with our family and friends by having them perform just a couple of quick clicks on your website; not like other sites where you have to follow a dozen of steps (and passwords) before getting to the pictures.
We are also very pleased that you continue to update your site and make it easier to load pictures very quickly. Plus, we appreciate your help desk a.k.a. "SmugMug Heroes"....yes, they are our heroes when they answer our questions very quickly and reply with simple instructions.
We know that our annual renewal is coming up in November and we will be very
pleased to continue using your services!
Maria and Jim Cameron
I just wanted to tell the Smugmug Team how impressed I am with the new Set Prices feature. It is much better than the old version. It is smooth, comprehensive, and easy to use. Innovations like this are what makes me thrilled to continue to work with Smugmug--I am proud and happy to have my website hosted with you. At Smugmug, you do not sit back once you have finished Version 1.0--you continue to improve and redesign, always perfecting your website in an energetic and thoughtful fashion. I will definitely be staying with Smugmug for many years to come.
Keep up the good work,
I'd like to compliment you on such an amazing site. I'm not
overstating things when I say I've been searching for almost a year for a gallery program (either software or web-based) that's easier than the one I'm currently using on my site.
As I'm an artist who's constantly updating her galleries, my old software (Arles) was just too unwieldy, and SmugMug is precisely what I've been looking for.
I don't usually write testimonial emails like this, but seriously,
I've looked far and wide for a sane, simple, beautiful gallery
program. It's amazing it took this long to find one like SmugMug.
Mary Ann Farley
I am an 80 yr. old grandmother who joined smugmug a few years ago, close to when you started up. At that time I had acquired a digital camera, and found "Smugmug" on the Internet, which meant we could easily show our family photos to relatives in the West of the US and Canada. I quickly introduced my two brothers and one of our sons to this great service.
Tonight I watched the Quicktime movie of the interview Don MacAskill did on the Scoble Show.....what a wonderful family! And I learned something! I had never thought of looking at our pictures on Smugmug on our 46" HDTV through my MacBook. That is certainly the best way to see the photos! My husband and I get so much pleasure looking at our summer flower and cottage galleries when there is a blizzard outside, as there is now.
Maybe someday I'll try to afford an upgrade to put my little movies on
So I wish you all great future success in all your endeavors with Smugmug. It is such a wonderful way for families to share memories.
There can't possibly be that many decent employees in one business.
I became a member today after the 14 day ( then extended 4 days) trial period. I had a few mega confusions due to.....well, let's just call it attention span issues. These confusions were all taken care of (and I'm sure I'll have more) by the staff at smugmug. The first time I received an email response from one of my questions I was floored by the personable (as in "not a robot" who couldn't care less) response. I thought I just happen to get a "nice employee". But then I had several other email questions answered and they were all answered by human beings too!! I think there's just one nice person there with a dozen or so aliases, come on admit it! There can't possibly be that many decent employees in one business. Thanks for all your help!
I don't often *gush* like this (never actually!), but this morning as I was looking over my SmugMug albums and seeing all those great pics of my family and marveling at how I've been able to keep my parents up-to-date on their grandkids' meteoric growth and development (we live on the other side of the world) using SmugMug, I thought to myself "Wow, I really do love my SmugMug". And it's true.
You've created something quite incredible, which is a big feat. But what is an even bigger feat is that you maintain it and grow it with style, service, and nice portion of wit, too. All without selling out, which of course would immediately diminish the style, service, and most likely the wit, too.
Anyway, just wanted to say thanks and keep up the great work.
Really satisfied customer,
I can't say enough about how AWESOME SMUGMUG is!
I was using another site to host my galleries, and my clients found the site to be very difficult to navigate. Everyone compliments me on how great "your" site is, and now I'm starting to see sales!
Thank you for making it so easy, most of my client don't even realize that they are taken from my site to SmugMug, it's seamless.
I love how I am able to customize each gallery. And not that I want you to raise prices, but was paying monthly what I paid for my first Year with SmugMug.
Keep up the Incredible Work.
Matthew J. Siegelbaum
I have three words for you on my prints...OH MY GOSH! They are the most awesome prints I have ever had developed!
I just cannot believe I stayed with Sony Imagestation all of these years with their so-so prints, not to mention their so-so web site, without ever knowing about you. What I thought would be a disaster with their closing down, turned out to be the BEST thing that ever happened with my photography needs.
I will be a loyal customer for years to come!
p.s. By the way, your customer service is absolutely THE BEST!